Software Support Executive

From £20,000 to £22,000 per annum Plus Benefits
17 Mar 2017
16 Apr 2017
Contract Type
Full Time
Software Support Executive
Exeter, Devon
£20,000 - £22,000 Plus Bonus Scheme, Dress Down, 23 Days’ Holiday (increasing with service), Regular Social Events, Workplace Pension, Free Parking, Free Fruit, Excellent Opportunities to Enhance and Develop Your Career as a Product Specialist.

Webrecruit offers market-leading recruitment advertising and recruitment software solutions. We have been a disruptive force in the online recruitment market since the company’s inception in 2001.

As part of accelerated growth planned for 2017, including the continued development of our proprietary Applicant Tracking System(ATS) – “Fusion” - we are looking for a Software Support Executive to help provide guidance and support for users of our cloud-based ATS used by over two thousand businesses across the UK.

As a Software Support Executive you will:

- Work with our Sales and Account Management teams to manage, troubleshoot and resolve support calls and emails from our existing client base
- Maintain a record of support issues and queries
- Assist in maintaining and updating user guides, instructional videos and documentation
- Support QA and testing processes for new functionality and releases
- Report on common issues and feedback in weekly development meetings with the Development Team and Product Manager
- Support pre-sales activities as a product specialist and demonstration expert
- Support users with post-sales training activities
- Produce and host webinars for potential and existing clients

Interested? If so, you will need:

- Experience in an IT support role, ideally software-based
- A high standard of written and verbal communication
- The ability to prioritise workloads and deal with changing priorities
- An interest in all things tech
- An excellent telephone manner and interpersonal skills
- Well developed problem solving skills
- Self-motivated with a positive “can-do” attitude
- A strong team mentality

We would be interested in a further conversation with you if you have experience as a 1st Line Support Technician, Helpdesk Advisor, Application Support Specialist or have been working in customer service supporting an IT product.

What’s in it for you?

- The chance to help develop a one-of-a-kind system that is being built from the ground up
- First hand exposure to product management and the full software development lifecycle
- The opportunity to further your career with a close-knit team, in friendly, open-plan offices
- Whilst initially focused on support, this role represents an excellent opportunity to enhance and develop your career as a product specialist in a fast-moving industry

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Software Support Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.