Technical Support Officer

Recruiter
S2 Recruitment
Location
Wrexham (Wrecsam)
Posted
30 Apr 2018
Closes
18 May 2018
Contract Type
Permanent
Hours
Full Time
Are you a customer focused individual who’s looking to start your career in IT? We are working with a cool tech business in the University town of Bangor, North Wales.

We are seeking an enthusiastic individual who enjoys a challenge and thrives on a variety of technical queries. This is an excellent opportunity to join an expanding company with opportunities for career progression. If you enjoy delivering excellent customer service, combined with the challenge of troubleshooting technical issues relating to HTML, this is an ideal opportunity for you.

For this Technical Support Officer job, Bangor, North Wales you will be responsible for:

* Delivering a high standard of customer service and support

Telephone and email support including use of remote log in

Assisting customers with setting up new user accounts

Handling a range of queries including relating to HTML/XML

Working within agreed Service Level Agreements and providing out of hours support

To be successful for this Technical Support Officer job, Bangor, North Wales, you will need:

Strong customer service skills

Strong written and verbal communication skills

The ability to work in a team

Good problem solving skills

Knowledge and experience of JavaScript, PHP

Applicants who are educated to degree level in an IT or Engineering discipline would be desirable

Previous experience in a similar role would be an advantage but is not essential

This is a permanent, full time opportunity working 37 hour per week. Working hours will include a variety of shifts patterns to include days and evening shifts (from 06.30am to 11.30pm on 7.5 hour shifts) which would commence after the probationary period. A shift allowance of 23% is payable, in addition to other company benefits including contributory pension scheme and on-going professional development.

If you're interested in this Technical Support job in Bangor, North Wales, contact S2 Recruitment who recruit IT and Management positions across North Wales

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