PHP Software Developer - Lead Support - LAMP - 40K/50K - London

Nixor Resource Consulting Limited
North West London
£40000 - £50000
17 Mar 2017
16 Apr 2017
Contract Type
Full Time
I am representing a leading digital agency and software development in central London specialising in developing bespoke LAMP-based web-applications & workflow systems, mobile apps and website design / development.

We are looking for a skilled Software Developer with experience and a desire to work within a software support environment to join an in-house support team and help take a lead with the end-to-end support process.

Your primary role will be supporting serious bespoke software web-based applications. You will be first point of contact for any technical issues raised by our Clients and would be responsible for managing the life cycle of support calls, enquires and tickets.

You must have experience liaising directly with clients, understanding their reported issues, and managing clients' expectations ahead of any software changes. As the role is client-facing, you must be a clear thinker and strong communicator. Your role will include actually making code changes to software, the allocation of work to other members of the support team as well as mentoring junior support programmers.

The role will include the following key responsibilities:

- Understanding the nature, severity and impact of support calls
- Accurate recording of all information along with any additional data that might assist with issue resolution (screenshots, steps to reproduce etc.)
- Basic system troubleshooting to replicate or verify the Clients' issues
- Advanced troubleshooting through understanding of applications at a technical level including configuration and environment.
- Coding, making system changes, testing and facilitating bug fixes and related software releases

The role would suit someone who is self-motivated and passionate about delivering high quality software. You will be expected to hit the ground running and must be a hard-working and a dedicated team player to fit in our busy but relaxed working environment. This is a fantastic opportunity for someone looking for a challenge and to take a lead on the company's software support team.

Essential Skills and Competencies:

- We would expect a number of years' experience supporting complex LAMP-based web-based bespoke applications
- Development experience using PHP, MySQL and any of the major Frameworks (Zend, Zend2, Laravel, Symfony, CodeIgniter etc)
- Experience in liaising and interacting with Clients
- Experience working in an Agile environment would be a bonus
- Excellent written and spoken English

Please apply now or if you wish to gain further information on the position please don't hesitate to contact me on ********************* or ************