Application Support Analyst - Oldham

£25000 - £35000 per annum
17 Mar 2017
16 Apr 2017
Contract Type
Full Time
Application Support Analyst - Oldham

Opportunity to join an established private sector client with a base in Oldham. You will join a team of 5 people within application support, supporting a number of bespoke applications.

You will be responsible for the support, configuration and maintenance of a range of information management systems to ensure the availability, integrity and security of data. You will undertake all system management functions, including development, configuration, change control, co-ordination of upgrades and end user support to reflect the business' needs. You will provide system-wide expertise and produce management information reports and statistics.

Knowledge & Experience
*Support and maintain information management systems ensuring that systems are up to date and available.
*Provide 2nd line end user support for information management systems including a number of bespoke systems.
*Resolve user enquiries of varying complexity in line with SLA's ensuring that support call handling procedures are followed.
*Extract, manipulate, analyse and interpret data as required by users including designing reports to extract, collate and analyse complex data providing context where required.
*Experience of supporting and maintaining large MIS systems
*Experience of understanding and documenting processes and converting processes into business workflows
*Experience of using IT service desk systems for call handling, change management and problem resolution.
*Experience and understanding of handling confidential and sensitive data.
*Experience of working as a member of a team in a large IT Department.
*Experience of working with relational databases including Oracle and MS SQLServer.
*Knowledge of Unix systems

Rullion IT Plus Ltd is acting as an Employment Agency in relation to this vacancy.