Customer Service & Sales Advisor - Online Heating Website

Location
Colchester
Salary
£14000 - £16000 per annum
Posted
17 Mar 2017
Closes
14 Apr 2017
Ref
00066084
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
Colchester, Essex
£14,000 to £16,000 depending on experience
Full time

A Customer Service & Sales Advisor is wanted to join a family owned online heating and plumbing merchant. This is a full time position based in their Colchester Offices.

The role would see you working in a very paced environment where you will work as part of the Customer Service & Sales team on a daily basis, dealing with customers both on and offline via phone, email and LIVE Chat.

Responsibilities:

- Processing orders.
- Dealing with customer service issues on & offline
- Following up and closing sales leads, via telephone, email and live chat.
- Email management.
- Helping customers with technical enquiries online.
- Researching product information with suppliers & manufactures.
- Communicating with suppliers and arranging deliveries.
- Basic administrative tasks updating spreadsheets

What they are looking for?

- Enthusiastic and Reliable individual.
- Previous sales and/or customer service experience (desired but not essential).
- Excellent written and spoken English
- Confident telephone manner
- Willingness to learn technical product details.
- Always focusing on customer needs.
- Good understanding and knowledge of PC, IT and internet systems.
- Be able to solve problems and work off their own initiative.
- Graduates are welcome to apply.

The company:

A family run business for 40 years progressing from physical shop sales to an on-line heating and plumbing merchant. A leading supplier of heating and plumbing supplies across the UK with around 13,700 products on the website.

Values

Reliable / Decisive / Pride / Respect / Exemplary / Team Player / Passion for success / Fun / Balanced / Committed / Natural Problem Solver / Assertive / Confident / Organiser