Customer Support Technician - Based In France

Location
London
Salary
£18000 - £23000 per annum
Posted
17 Mar 2017
Closes
14 Apr 2017
Ref
00066226
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
*Please note this job vacancy is located in Bonnemain, France & is out with the UK*

This is a tremendous opportunity for a highly motivated candidate to join a forward thinking controls company operating in the UK and located in France.

The Company
Established over 45 years ago the company has been at the forefront of design, innovation and customer satisfaction in the fields of Energy Saving controls, OEM and Building Management Systems.

As part of their continued growth the company is seeking to expand the customer support team and is looking for an enthusiastic candidate to help their customers fully understand the technical aspects of their Home Automation products.

The Role
Working with the call centre manager and the technical team, the customer support technician will be charged with helping their English/French speaking international customers.

The Brief
- Advice and technical assistance to the professional customers (plumbers, heating specialists, electricians, distributors) in using, programming or installing of their home automation solutions, in order to satisfy our end user requirements.
- Advice and technical assistance to sales representatives abroad
- The prescription/specification of our solutions
- Computerised call recording to ensure customer tracking

The Person
Required for the role:
- Educated to a degree level specialised in electronics or a technical equivalent.
- Knowledge of heating controls is desirable but is not necessary as full training will be given in France
- Available to start as soon as possible

This is an English/French speaking role, based in France

The Package
The starting salary is competitive. French contract.

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