Account Manager

Location
Newcastle upon Tyne
Salary
£23000 - £28000 per annum
Posted
17 Mar 2017
Closes
14 Apr 2017
Ref
00066214
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a national training and software company that is helping UK schools. You'll be part of a team that focuses on improving local communities and putting education at the forefront of its vision.

Familiarity with the UK schools would be useful, although not essential, they will provide training. You'll be expected to enthusiastically learn from others so you gain excellent business, product and sector knowledge. This will be crucial in achieving your objectives and will make you highly regarded within the company and amongst clients.

Role:

The objective of the individual in this role is to account manage clients. You will be leading client engagement through your strategic planning and inspiring fellow team members. Account Managers are expected to analyse client trends to devise creative and objective ways to increase and maintain high levels of client engagement. You will work collaboratively with your team members to help them understand and develop your ideas into internal processes, documentation or products for clients. Account Managers visit clients and business partners to nurture relationships and gain a better understanding about their objectives. You will monitor company performance against targets and service level agreements and manage potential issues on a preventative and corrective basis. Account Managers are measured on, key performance indicators, net promoter scores, client feedback, system analytics and client integrations. You should have a friendly, helpful and proactive approach to creating confident, capable and satisfied clients who engage with company products and services.

Responsibilities:

- Account manage and develop client and business partner relationships
- Lead, manage and motivate team members focused on client and business partner engagement and satisfaction
- Produce, maintain and execute an account management, client service and engagement strategy and plan that delivers business objectives
- Develop and refine internal processes that improve efficiency and communication to both clients and team members
- Ensure the timely and successful delivery of their products and services according to customer needs and service level agreements
- Train and educate clients and business partners on using products and their services framework via online webinars, presentations or client workshops
- Track and report on client engagement statistics and produce forecasts
- Assist with the develop of new products and services that can be offered to new or existing clients and/or identify areas of improvement to increase sales
- Upsell and cross-sell products and services that meet client and business partners needs

Skills Required:

- Proven account management experience
- Effective and proven leadership and management skills
- Proficient in project management
- Good problem solver that embraces challenges
- Ability to present with credibility
- Relationship builder, team player and collaborator

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