Senior Integration & API Support Engineer

Recruiter
Aim Hire Global
Location
London (Greater)
Posted
16 May 2018
Closes
02 Jun 2018
Contract Type
Permanent
Hours
Full Time
Job Description

Job Title: Senior Integration & API Support Engineer

Job Type: Permanent

Job Location: London or Reading

Salary: £50-80k

Our Client one of the worlds biggest API Integration Software Companies , is looking to recruit a Senior Integration & API Support Engineer to join their Global Infrastructure Services department in their fantastic offices in London or Reading.

Senior Integration & API Support Engineer

This is not a traditional support role or support team. The Global Support department is the best in business and has no tiering structure due to the very technical nature of our products. That means the expert engineers are the last line of query.

All experienced software engineers, deal with complex technical challenges our customers experience (developers and architects), as well as different technologies; this is why the engineers are considered Customer Architects. They have full access to all source code of the products, are doing pull requests and work hand-in-hand with the product engineering teams.

About the Position:

  • Help customers with challenging complex technical issues
  • Quickly learn new technologies
  • Directly engage with engineering and product to triage and provide quantified feedback to help and improve our products
  • Drive outstanding customer experience
  • Create knowledge bases and support tools for our customers and internal teams
  • Help to improve and optimizing support processes and tools
  • Engage with other cross-functional teams to review and improve customer engagement with Support and products
  • Help to maintain Support as a differentiator
  • Be part of the best team in the business and make it ever better

Essential

  • Passionate about technology, and love solving complex technical issues
  • Solid experience providing technical solutions and development for enterprise software or hosted high-tech services using JEE and/or JSE framework
  • Bachelor's degree in CS or equivalent industry experience
  • Experience profiling Java applications (including threading issues), examining thread dumps, etc. is ideal
  • Deep knowledge of Internet technologies and protocols such as HTTP and FTP
  • Experience with SOAP, REST and/or Web Services
  • Integration product support integration vendors including Mulesoft, IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favourable
  • Excellent Verbal and Written English Skills

Beneficial

  • Experience in Java development and concepts, including debugging against Java APIs
  • Experience with Tomcat, XML, JMS, WS* and SOA/Integration technologies
  • Experience using the JAVA IDE (Eclipse, Intelli J, Netbeans) is beneficial
  • Experience using Maven is beneficial too
  • Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)

This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!

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