Service Desk Analyst - 1st Line, Applications, Desktop

Up to £22k, plus pension and healthcare
16 Mar 2017
15 Apr 2017
Contract Type
Full Time
Service Desk Analyst - Applications, Desktop, Windows, Helpdesk

This is a unique opportunity for a Service Desk Analyst to build theirIT skills within the legal sector and work for a dynamic company investing in technology for tomorrow. This role is ideal for someone with service desk experience and wants to hone and develop their skills in a highly technical environment, with a clear path of progression and development.

You will provide remote support to users across several UK sites in accordance with defined Service Level Agreements, with professionalism and authority. Good customer service skills are paramount and managing customer expectations.

You will have:

- Experience in supporting Windows 7, MS Office 2010 environment
- Experience in administering Active Directory
- Experience of supporting applications
- Experience in using remote support tools.
- Excellent customer service skills
- Highly motivated, flexible and committed attitude toward service delivery
- Drive, energy and initiative

Full training will be given on the use of the specific systems you will be required to support. If this sounds like the opportunity for you, then please don't hesitate and apply now!