User Researcher

£45000 - £60000 per annum + benefits
16 Mar 2017
15 Apr 2017
Contract Type
Full Time
These are exciting times for CGI. We are doing something different here in London working with open source technologies in our brand new delivery hub. It's a great time to join the team - we are changing the way we look, behave, and do business. As a result we're looking for talented individuals who can help deliver these new and innovative open source projects.

What are we looking for from you? You will be someone who already makes a difference; we will give you the freedom and responsibility to continue doing so. You will already know how to undertake user research and have an affinity for user challenges, and you will help shape our culture. And of course, you will be part of a fast-growing, pioneering working environment as we expand our capability to meet the increasing demand from our clients.

We're offering the best of both worlds - you will be joining a new, vibrant start-up business in London but also having the comfort of being part of a large, financially stable organisation.

The User Researcher will undertake activities to ensure products are created with user requirements right at the heart. During an engagement you will work as part of a multi-disciplinary project team following direction, guidance and approach set by the Delivery Manager (Scrum Master) and the Business Analysis Lead.

User Researchers work to generate the feedback and insight digital delivery teams need to build a clear picture of their users and deliver solutions that they need. They will support clients by generating new and useful user insights and translating it into features and actions that will allow them to improve their digital service for users.

You should be experienced in using a variety of user testing methodologies to reveal actionable customer insights. You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior clients and stakeholders, and for acting as a persuasive advocate for those needs both within the team and the client at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation.

In performing the role, the User Researcher will be expected to use a high level of knowledge and experience of agile development approaches s to fit large, complex, mission-critical, enterprise-level projects and with the appropriate level of planning and provide the right balance of agility and predictability.

This role will involve extensive interaction with customers, senior stakeholders, management and third party sub-contractors. Strong analytical, organisational, and presentation skills are essential combined with excellent interpersonal and communication skills in order to manage expectations and issues effectively and establish/maintain a high level of customer trust and confidence.

Essential Skills & Capability

  • Experience of working in implementing complex enterprise-level projects in an agile development environment with User Experience teams, designers and developers to create new digital products and services
  • Proven experience of gathering user requirements for web based services
  • Proven experience of managing, executing and analysing usability test sessions
  • Experience of audience modelling and developing design personas
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Strong analytical, planning, and organisational skills with an ability to manage competing demands

Desirable Skills & Capability

  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
  • Experience across web content, tools and transactional services, especially those with complex user journeys
  • Ability to support a progressive methodology to quality improvement
  • Systems understanding - ability to reason about the system being built, what it is for and where its weak points could be
  • Familiarity with the GDS Service Design Manual and GDS toolkits.

At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.