User Interaction Designer

£50000 - £60000 per annum + benefits
16 Mar 2017
15 Apr 2017
Contract Type
Full Time
User Interaction Designer

Position Description
These are exciting times for CGI. We are doing something different here in London working with open source technologies in our brand new delivery hub. It's a great time to join the team - we are changing the way we look, behave, and do business. As a result we're looking for talented individuals who can help deliver these new and innovative open source projects.

What are we looking for from you? You will be someone who already makes a difference, we will give you the freedom and responsibility to continue doing so. You will already know how to create user interfaces which users will prefer to use, and you will help shape our culture, inspire our customers and colleagues alike and be prepared to be an evangelist for UX within CGI. And of course, you will be part of a fast-growing, pioneering working environment as we expand our capability to meet the increasing demand from our clients.

We're offering the best of both worlds - you will be joining a new, vibrant start-up business in London but also having the comfort of being part of a large, financially stable organisation.

The User Interaction Designer will undertake activities to ensure projects are delivered in accordance with the user requirements and any wider programme. During this engagement they will work as part of the project team following direction, guidance and approach set by the Delivery Manager (Scrum Master) and the User Experience Lead.

The designer will be required to:

* Produce a detailed set of wireframes/prototype to illustrate the user journeys for target users.

* Produce a permissions model, in conjunction with the Business Architecture and User Experience team, incorporate user account management into the user journeys and wireframes.

* Support the Business Analyst's definition and iteration of user stories through the use of user research (personas, user journeys etc.) and wire framing.

* Ensure the Web products are designed in accordance with the appropriate standards, ensuring that key elements are built in from the outset.

* Collaborating with the User Research team produce the User Journeys that describe the product and the user interactions with it.

* Collaborating with the User Research team produce a Usability Testing plan to identify the design elements that need to be tested and how they will be delivered to the user researcher for testing.

* Disseminate expertise of how design decisions impact the usability of the system and the interaction with the wider reform programme.

* Communicate with a wide range of digital delivery disciplines both internally and externally. Your future duties and responsibilities
In performing the role, the designer will be expected to use a high level of knowledge and experience of agile development approaches s to fit large, complex, mission-critical, enterprise-level projects and with the appropriate level of planning and provide the right balance of agility and predictability.

This role will involve extensive interaction with customers, senior stakeholders, management and third party sub-contractors. Strong analytical, organisational, and presentation skills are essential combined with excellent interpersonal and communication skills in order to manage expectations and issues effectively and establish/maintain a high level of customer trust and confidence.The main responsibilities of the User Interaction Designer role are:

Setting Direction

Encourage a culture of innovation focused on adding value - give people space to think creatively.

Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery.

Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges.

Effective Decision Making

Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data - able to act or decide even when details are not clear.

Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery.


Clarify strategies and plans, giving clear sense of direction and purpose for self and team.

Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals.

Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work.

Be open and inviting of the views of others and respond despite pressure to ignore, revert or concede.


Actively build and maintain a network of internal and external colleagues and contacts to achieve progress on objectives and shared interests.

Effectively manage team dynamics when working across departmental and other boundaries.

Actively involve partners to deliver a business outcome through collaboration that achieves a better result for citizens.

Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress.


Clarify business priorities, roles and responsibilities and secure individual and team ownership.

Act as a role model in supporting and energising teams to build confidence in their ability to deliver outcomes.

Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same.

Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance; ability to work with stakeholders to document requirements as user stories.

Managing quality

Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met

Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plan

Ensure the service offer thoroughly considers customer's needs and a broad range of available methods to meet this, including new technology where relevant Required qualifications to be successful in this role
Specialist Skills

Demonstrates expertise designing interactions professionally for the web and mobile.

Solid experience of web and mobile application interface design. Core skills: sketching, design production, hand-coded HTML & CSS, rapid prototyping.

Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team.

Knowledge of BDD and/or TDD software development practices and processes.

Sharing knowledge of tools and techniques with the wider team, both developers and non-developers

A capable flexible team player, focused on removing blockers and delivering working software in line with the

Essential Skills & Capability

Experience in implementing complex customer facing projects; not internal development, in an agile environment

A significant amount of experience and understanding of front-end web design (HTML/CSS/JS)

Meticulous attention to detail, logical working, and always delivering products of a high standard

Experience of developing BDD and/or TDD products

Prior experience with agile methodologies with enterprise-level application development projects

Strong interpersonal skills including mentoring, coaching, collaborating, and team building

Strong analytical, planning, and organizational skills with an ability to manage competing demands

Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence

Ability to support a progressive methodology to quality improvement

Systems understanding - ability to reason about the system being built, what it is for and where its weak points could be

Familiarity with the GDS Service Design Manual and GDS toolkit At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Skills