Service Manager

Recruiter
Luton Bennett Ltd
Location
Birmingham
Salary
£35k - 36k per year + Car, Fuel Card, Pension
Posted
16 Mar 2017
Closes
15 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Service Manager Territory: Midlands£35,000 - £36,000 + Company Vehicle & Fuel Card & Company Pension & Phone & Laptop & 25 Days Holiday8.00am to 4.30pm Field Service Manager required for a very successful materials handling company. The company are professional with global brand awareness for their products and excellent service reputation.The role will appeal to service managers looking to work in a people focused business where you can get out what you put in. The company are building a strong management team and value contribution from field managers. To apply for the post you have to have been an engineer and have experience managing a small team of service engineers in an electrical/mechanical field. The role is based from home with travel around the Midlands most days to customer's premises and meeting engineers. Reporting to Service Director, you'll be responsible for the service, repair and installation business of plant equipment. This includes leading the engineers and local administration team within the territory to successfully and consistently achieve/exceed financial and operational targets. They are good to work for and value their employees. This is shown by offering training, refresher courses, benefits and career progression. The role: - Consistently achieving and exceeding weekly and monthly financial and operational targets - Leadership and performance management of the team, including maximising performance, attendance and communication, and ensuring expected standards of behaviour are maintained - Induction of new staff and ensuring product competency and training is completed - Monitoring performance and providing management information as required - Developing a \"one team\" philosophy in both the field and territory admin teams - Ensuring compliance with current policies, processes and procedures - Conforming to current product legislation and regulations - Ensuring Health & Safety requirements are met - Ensuring tools and equipment are secure and in good working order - Reviewing other territory resources to maximise opportunities - Maintaining good customer relationships The person needed: - Must have experience in managing regional based engineers - Must site Health & Safety experience - Experience in after sales repairs and servicing is preferable - Engineering background - Driving licence