ServiceNow Project Manager/Engagement Manager

City Of London
£55k - £65k pa + 15% Bonus
16 Mar 2017
15 Apr 2017
Contract Type
Full Time
*Lead consulting and project engagements throughout all stages of the project lifecycle, successfully delivering the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
*Co-ordinate all project management activities with clients including regular reporting and client meetings.
*Document, track and communicate project issues, risks, requirements and dependencies using methodology, toolkit.
*Work closely with the client Project Managers to resolve issues and ensure project tasks are completed to plan.
*Co-ordinate and Manage all resources involved in the project delivery team.
*Prepare client facing and internal deliverables.
*Provide expert leadership in workshops deriving and planning business and ITIL processes.
*Building and maintaining relationships with key executives and decision makers.
*Drive the continuous improvements of our methodology and service offerings based on client experiences.
Candidate Requirements:
*Previous ITSM experience gained as a Service Delivery Manager or Project Manager within the technology team of a large organisation.
*Experience of being involved in the implementation of an ITSM toolset (preferably ServiceNow).
*Ability to understand the "bigger picture" and key business drivers.
*Previous line-management experience is desirable but not essential.
*Ability to manage several concurrent projects of different natures & at different stages.
*A demonstrable ability to define, learn, refine and enforce processes and best practices.
*Commercially astute, able to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity.
*Excellent communication skills (both written and verbal), strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) and strong organisational skills.
*Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
*Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity effectively at all levels of an organisation.
*Strong ability to work both in a team and independently.
*Working knowledge of and qualifications in ITIL (Foundation or Practitioner) and Project Management (PMP, PRINCE2, Agile/SCRUM) methodologies.
*Degree or equivalent, and proven experience in technical and/or service delivery roles.

Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.