Pharmacist Manager

Recruiter
Sensible Staffing
Location
Stoke-on-Trent
Salary
45000.0000
Posted
15 Mar 2017
Closes
14 Apr 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Pharmacy Manager

Location: Stoke on Trent

Salary: Flexible

Hours: 51 hours per week (Alternative Saturdays)

Job Type: Permanent

Job Purpose:

To lead and coach the pharmacy team to achieve excellence and provide exceptional customer care and patient safety. Building and maintaining relationships with key stakeholders both internally and externally to drive operational excellence through pharmacy sales and professional services. Together we will drive towards inspiring more positive and healthy lives and be the most trusted pharmacy network. To perform all duties and responsibilities outlined in the role profile relevant to your professional pharmacy qualification.

Job Opportunity:

You will be part of the UK's largest community pharmacy network. Natural progression from this role would be into Area Manager Position or you could look at moving into other areas of the business such as a business to business contract, a field based role or our Support Centre. Progression opportunities will require mobility and flexibility to travel within the network.

Duties:

  • Ensure pharmacy compliance with ethical, professional and legal pharmacy standards to ensure that every customer and patient receives a safe, accurate and efficient service
  • Make decisions which positively affect all aspects of pharmacy performance that are aligned with the companies ICARE values
  • Ensure you drive the NHS agenda and work collaboratively with the superintendent's office to reduce incidents
  • Take responsibility to ensure that your pharmacy maintains high professional standards, both dispensing and retail, to provide a safe working and patient environment at all times
  • Ensure confidentiality of customer and company information as required by the Data Protection Act
  • Ensure effective long term relationships are being developed and maintained with current and future customers
  • Establish positive business relationships both internally and externally
  • Embed mystery shopper feedback reports within the pharmacy to constantly improve our customer and patient journey
  • Ensure the pharmacy team delivers the best service and care for our customers and patients and maximises the opportunity to drive customer loyalty
  • Use effective questioning and listening techniques to understand customer needs and provide them with the relevant services or products
  • Keep waiting times for customers and patients to a minimum, ensuring that resource is utilised effectively within the pharmacy and scheduling of staff is aligned to customer footfall
  • Deal with customer and patient complaints effectively and efficiently
  • Lead and coach the pharmacy team to ensure achievement of NHS items, OTC Sales, Professional Services Income and Cost Control targets and KPI's
  • Drive performance of colleagues by setting appropriate stretching performance and behavioural objectives

What you need:

  • Proven experience of leading, coaching and developing a team
  • Proven experience of developing effective working relationships with external stakeholders
  • Retail Manager - previous Retail Management experience
  • Pharmacy Manager - Qualified Pharmacist and registered with the GPhC
  • Open and clear communication skills and the confidence to engage customers
  • Proven delivery of KPI's to drive performance
  • Flexible and adaptable approach to work along with willingness to travel to other Pharmacy stores