Service Advisor

Cordant People
15 Mar 2017
14 Apr 2017
Contract Type
Full Time

Job Title: Service Advisor

Salary: £18,000 p/a

Hours of work: 8:00am to 6:00pm

We are looking for a Service Advisor who has experience within a dealership. You will be required to be, confident, professional, immaculate appearance and present yourself as approachable.

Job Purpose:

  • To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
  • To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
  • To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
  • Planning the optimum utilisation of workshop capacity in co-operation with the After-sales Manager and Workshop Controller
  • To carry out recall procedures in line with Manufacturer's guidelines

As a Service Advisor, your Key Objectives will be:

  • To ensure the department's presentation is maintained to the highest standard in line with company / manufacturers policies
  • To ensure the highest degree of efficiency and understanding of customer requirements and to deal with any customer complaints courteously, promptly and sympathetically
  • To provide customer estimates according to company policy on schedules, times and pricing
  • Where necessary, invite the customer to talk about a vehicle's problem directly with the technician, therefore aiding first time fix and improving customer satisfaction
  • Wherever necessary, instigate road tests with technician, ensure the customer is informed on the progress of their vehicle whenever appropriate and advise the customer of all work carried out

Please note: Regretfully if you have not been contacted within 1 week of your application, you have not been selected for this particular position. Thank you