Application Support Analyst

Oliver James associates
15 Mar 2017
14 Apr 2017
Contract Type
Full Time

Application Support Analyst

Reports to
Senior Business Project Manager

Role Purpose
My client has a growing application architecture that continues to evolve. The purpose of this role is to provide the expert knowledge on each of the systems and provide a central point of contact for the business to raise issues.
The role is also responsible for assisting in the design, testing and delivery of improvement of in-house software applications and has interactions with all areas of the business.
The application support analysis will provide input to the projects teams to further develop the system architecture.

Main Responsibilities

Application support
? Be the central point of contact in the day to day support of the client business application systems base
? Develop working relationships with the application suppliers
? Triage user issues, maintain a log and conduct supplier reviews in support of the applications
? Be responsible for ensuring support issues are prioritised and followed through to conclusion
? Work with the suppliers to analyse and resolve issues in the application base
? Test new releases and patches prior to implementation coordinate and manage the testing and release of fixes to the systems.
? Train users on the use of systems
? Advise on upcoming developments

Supplier management
? Ensure stated key performance indicators for maintenance and support are met by the suppliers
? Prioritise work within the supplier teams
? Maintain a good level of knowledge of all current client applications

Business Analysis
? Analyse and document business systems and process requirements
? Produce change documentation and work with third parties to deliver changes as required
? Provide input to product selection projects
? Highlight where application changes would be beneficial to the business
? Develop problem definitions & business cases in support of new developments and changes
? Develop test plans and test cases in support of wider systems implementations
? Document procedures and controls as required.
? Support the programme and project management function by providing expert knowledge of the existing applications and possible future solutions.

Required Experience, Skills and Behaviours
? Strong applications knowledge of Underwriting Policy Administration Systems; Claims Management Systems; Aggregations system; Forecasting and Reporting systems within the London Market
? Familiarity with practices and procedures and understanding and experience of handling a range of classes of business
? Detailed knowledge of Sequel Eclipse Underwriting or another London Market Underwriting solution
? Some basic knowledge of SQL
? Demonstrable ability to produce and conduct test plans
? Strong business understanding of the Lloyd's and London Insurance Market
? Excellent IT skills and ability to pick up new systems quickly
? Excellent problem solver
? Good understanding of processes
? Good communication skills and networks assertively and effectively
? Be willing to challenge and question at all levels
? Knowledge of project lifecycle
? Self motivated and able to work independently
? Able to perform effectively to tight deadlines with good personal organisation and time management skills

Demonstrate Values
Entrepreneurial commercial, aspirational, progressive, professional, respected, cutting edge
Meritocratic performance/results driven, organised, selective, hungry for success
Agile alert, proactive, prepared, responsive, self motivated, enthusiastic, flexible
Astute smart, innovative, acumen, savvy, best practice
Partnership collaborative, transparent, open minded, trust, integrity