Application Support Analyst
Application Support Analyst
Senior Business Project Manager
My client has a growing application architecture that continues to evolve. The purpose of this role is to provide the expert knowledge on each of the systems and provide a central point of contact for the business to raise issues.
The role is also responsible for assisting in the design, testing and delivery of improvement of in-house software applications and has interactions with all areas of the business.
The application support analysis will provide input to the projects teams to further develop the system architecture.
? Be the central point of contact in the day to day support of the client business application systems base
? Develop working relationships with the application suppliers
? Triage user issues, maintain a log and conduct supplier reviews in support of the applications
? Be responsible for ensuring support issues are prioritised and followed through to conclusion
? Work with the suppliers to analyse and resolve issues in the application base
? Test new releases and patches prior to implementation coordinate and manage the testing and release of fixes to the systems.
? Train users on the use of systems
? Advise on upcoming developments
? Ensure stated key performance indicators for maintenance and support are met by the suppliers
? Prioritise work within the supplier teams
? Maintain a good level of knowledge of all current client applications
? Analyse and document business systems and process requirements
? Produce change documentation and work with third parties to deliver changes as required
? Provide input to product selection projects
? Highlight where application changes would be beneficial to the business
? Develop problem definitions & business cases in support of new developments and changes
? Develop test plans and test cases in support of wider systems implementations
? Document procedures and controls as required.
? Support the programme and project management function by providing expert knowledge of the existing applications and possible future solutions.
Required Experience, Skills and Behaviours
? Strong applications knowledge of Underwriting Policy Administration Systems; Claims Management Systems; Aggregations system; Forecasting and Reporting systems within the London Market
? Familiarity with practices and procedures and understanding and experience of handling a range of classes of business
? Detailed knowledge of Sequel Eclipse Underwriting or another London Market Underwriting solution
? Some basic knowledge of SQL
? Demonstrable ability to produce and conduct test plans
? Strong business understanding of the Lloyd's and London Insurance Market
? Excellent IT skills and ability to pick up new systems quickly
? Excellent problem solver
? Good understanding of processes
? Good communication skills and networks assertively and effectively
? Be willing to challenge and question at all levels
? Knowledge of project lifecycle
? Self motivated and able to work independently
? Able to perform effectively to tight deadlines with good personal organisation and time management skills
Entrepreneurial commercial, aspirational, progressive, professional, respected, cutting edge
Meritocratic performance/results driven, organised, selective, hungry for success
Agile alert, proactive, prepared, responsive, self motivated, enthusiastic, flexible
Astute smart, innovative, acumen, savvy, best practice
Partnership collaborative, transparent, open minded, trust, integrity