BMW Product Specialist

Recruiter
Smart Recruit Online Limited
Location
Oxford
Salary
17000.0000
Posted
15 Mar 2017
Closes
14 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Are you an experienced Product Specialist looking for a new and exciting challenge, working for one of the most iconic and prestigious brands in the automotive sector?

We are currently looking for a new BMW Product Specialist to work in their North Oxford service centre.

This is a fabulous opportunity to establish a career within BMW and the group. Working alongside industry experts and within an organisation that is at the forefront of the automotive industry.

The role of BMW Product Specialist is diverse and will challenge you in many areas, including the smooth day to day running of the department, ensuring that it is profitable, whilst also being an integral member of the Management Team.

Main Duties:

  • Providing first class customer service and consultation to customers whether face-to-face, phone, online or alternative channels.
  • Pro-actively and consistently prospecting of new and existing customers via regular direct approaches, telephone or event marketing. Communicating product, finance, technology and tactical.
  • Creating & maintaining customer records and administrative information on relevant databases (contact details, date of last contact, customer notes).
  • Building and managing a personal database of customers.
  • Creating and coordinating customer appointments.
  • Communicating and liaising with customers from initial contact through purchase and the lifecycle of the product.
  • Qualification of customer needs including clarifying the type of vehicle use, suggested equipment, delivery date, financing/insurance, purchasing reasons and additional relevant information (e.g. hobbies).
  • Proactively providing customer test drives based on the customer's needs.
  • Negotiating the sale around the type of vehicle suitable based on assessment of customer needs and effective qualification.
  • Organising and making necessary arrangements for test drives including preparation and checking of the vehicle.
  • Effectively negotiate the sale of the car and work closely with the BMW Retail Manager.

A FULL JOB SPECIFICATION WILL BE ISSUED UPON APPLICATION

Product Specialist | Product | Specialist | Automotive | Sales | Motor

Additional Salary Information:

  • Competitive Salary + Bonus.
  • Company vehicle, Pension contribution, Private Family Healthcare, Childcare vouchers, Cycle to work scheme, 22 days holiday plus bank holidays.
  • Training and Development.


Essential Criteria:

  • You will possess excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role.
  • Strong organisational and prioritisation skills.
  • Able to take initiative and ownership of issues with a proactive can-do attitude.
  • Able to multi-task and switch between tasks.
  • A team player who offers help and support to others.
  • Willingness to learn and keep up-to-date with product and technical information.
  • Thrives in a high pressured environment.

Competencies:

  • Problem Solving
  • Brand identification
  • Communication with Impact
  • Customer & Service Orientation
  • Flexibility and Desire to Learn
  • Relationship Building
  • Result and Achievement Motivation
  • Self-Management & Resilience
  • Team Orientation

Additional Requirements:

  • Full valid UK driving licence
  • Eligibility to work in the UK


About Us:

We are an authorised BMW retailer, which provides the complete range of New and Approved Used BMW and MINI vehicles as well as operating the BMW motorcycle franchise. We also provide servicing, parts and accessory requirements.

We have over 300 employees regionally based in Oxford and Northampton. We have recently been identified as one of London Stock Exchange's 1000 Companies to Inspire Britain! The report is a celebration of the UK's fastest-growing and most dynamic small and medium sized businesses.

Our mission is to be an outstanding retailer that delights our customers, cares for our people and takes pride in our business.