Account Manager

Matt Burton
Milton Keynes
15 Mar 2017
14 Apr 2017
Contract Type
Full Time

Client Services Account Manager

Birmingham / Milton Keynes

£35,000 (including car)

MBA are recruiting for an exciting global organisation were their people are at the heart of everything they do. They are a strong, safe and regulated organisation with an established and experienced management team and our clients can feel confident that we will work with them in pursuit of customer service excellence.

Job Specification

  • Retain and grow each account to its maximum potential

  • Maintain a pipeline of new or growth opportunities upon which you are working

  • Develop strong relationships at all appropriate levels within each client and engage operational managers where required

  • Provide a pro-active and responsive service to clients and prospects, ensuring adherence to the account management structure

  • Take the lead from and support your account director where you are involved in any key account

  • Understand client needs, requirements and service levels and ensure that they are delivered against in every instance

  • Work closely with the Client Services & Sales Director to ensure senior management are suitability engaged in relationships

  • Measure and track claim volumes and revenue by service line and take every opportunity to extend the service offered to clients

Qualifications / Knowledge / Skills

  • Achievement of Dip CII or Dip CILA - ESSENTIAL

  • Desirable ACII or ACILA

  • Focus on key deliverables

  • Excellent organisational and administrative skills

  • Strong client relationship skills

  • Sound technical claims knowledge or a willingness to develop this area

  • Excellent communication and presentation skills

  • Excellent sales skills

  • Sound business acumen

  • Solid track record of developing and maintaining internal relationships across the business