Head of Client Services
Head of Client Services - £40k - £60k + benefits
Our client is a market leader in the customer communications industry.
Offering clients a wide range of scanning, print management, transactional mail and marketing, web2print and printing solutions to suit their individual needs, this company has grown to become a 'single source' solutions provider.
Due to a new client win and continued business growth they are looking for a new head of client services to look after customer excellence.
You will be strong on organisation, man management, process and customer service. Looking after a team a 20 this is a fantastic career move for someone looking to put their own personal stamp on a large organisation.
- Experience of managing a team
- Management experience in dealing with Contracted Clients
- Experience of report management with Contract Client and SLA adherence
- Experienced at communicating at all levels
- Sound understanding of commercials
- Ability to review, document and implement processes/procedures
- Understanding of responsibilities in regard to compliance issues and safeguarding the company