Head of Client Services

Recruiter
Davidson Gray Business Solutions Limited
Location
Sunderland
Salary
50000.0000
Posted
15 Mar 2017
Closes
14 Apr 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Head of Client Services - £40k - £60k + benefits

Our client is a market leader in the customer communications industry.

Offering clients a wide range of scanning, print management, transactional mail and marketing, web2print and printing solutions to suit their individual needs, this company has grown to become a 'single source' solutions provider.

Due to a new client win and continued business growth they are looking for a new head of client services to look after customer excellence.

You will be strong on organisation, man management, process and customer service. Looking after a team a 20 this is a fantastic career move for someone looking to put their own personal stamp on a large organisation.

Requirements:

  • Experience of managing a team
  • Management experience in dealing with Contracted Clients
  • Experience of report management with Contract Client and SLA adherence
  • Experienced at communicating at all levels
  • Sound understanding of commercials
  • Ability to review, document and implement processes/procedures
  • Understanding of responsibilities in regard to compliance issues and safeguarding the company