Avaya Support Engineer (Telecoms, Avaya IP Office) - London

London (Greater)
£30000 - £35000 per annum + Benefits
14 May 2014
11 Jun 2014
Annette McPherson
Contract Type
Full Time
Avaya Support Engineer (Telecoms, Avaya IP Office) - London

A successful networking and telecoms business in Central London is looking to recruit an Avaya Support Engineer to join their team of dedicated engineers and manage their client base in London and across the UK.

It is essential that candidates have prior experience with Avaya phone systems (Avaya IP Office) - Avaya IP Office accreditations or other Avaya accreditations would be an advantage, but are by no means essential.

The role will involve responding to all levels of client calls to the technical helpdesk, as well as attending client sites to assist installation engineers with VOIP and telecoms system implementations. You will be managing day to day helpdesk calls, troubleshooting and handling fault resolutions, and will be exposed to a variety of telecoms projects from setting up analogue lines, to more advanced MPLS multi-site support or implementations. As a senior member of the helpdesk team, you must be confident handling advanced support calls from clients - as such, experience with Avaya IP Office is essential for this role.

To be suitable for this role you must have:
-A minimum of 5 years experience implementing or supporting Avaya IP Office and Avaya phone systems - your experience should be predominantly Avaya-based
-5 years' experience in a relevant technical support or helpdesk role
-Knowledge and experience of networking protocols - TCP/IP, VOIP, SIP, DNS, DHCP
-Cable patching e.g. CW1308 or Cat5/6
-Excellent communication skills, both verbal and written

This role offers genuine opportunity to build a career within the IT/Telecoms industry. My client is looking for a well presented, enthusiastic & confident communicator who is able to offer excellent customer service, a self-motivated attitude and a passion for IT. In return, you will be offered continual training and development in order to develop a career within the IT/telecommunications industry.

The salary on offer is from £30,000-35,000 basic depending on experience, plus a performance related bonus.

If you would like to be considered for this Telecom/IT Engineer opportunity please email your up to date CV quoting reference ASH11814RH in your subject line.
The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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