Account Manager - Water Treatment - 35kcar South East

Hammond Recruitment Group
15 Mar 2017
14 Apr 2017
Contract Type
Full Time
My Client supplies a wide range of water hygiene services to the public sector, utility companies, industrial, commercial and retail customers. They are currently looking for an Account Manager to be based from their offices in Dartford.

You will report to the Area Business Manager/Senior Account Manager

The role will involve identifying potential new business opportunities and maintain relationships with existing clients directly and via operational teams.

Key Responsibilities and Accountabilities:

1. Account Management
Liaison with clients - responsibility for client (profitability, management of financial account of client, delivery, compliance and retention)
Assist with the mobilisation of contracts - production of contract brief
Management of existing and new contracts, as allocated
Contract reviews, including the collation of information for meetings
Complaints handling
ORT training and Legionella training for clients
Assisting with the production of clients legionella policy and procedure documents
Production of job costing and quotation for exception reports/as client required
Conduct LCA reviews with client
Work with operations to meet customer needs

Business Development
Identify new sales opportunities within existing clients
Sales strategy for existing clients (mainly getting additional works)
Presentations to new clients, as required (i.e. Legionella Awareness)
Present new products and services, and enhance existing relationships

Liaison with clients
Serve as an interface between the client and the Company
Attend and manage contract review meetings
Builds effective working relationships with clients generating additional workloads wherever possible
Reducing the clients management time in relation to their business
Dealing with client requests
Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
Ensure that image and standards are maintained at all times

Contractual Liabilities
Ensure contractual responsibilities are observed and adhered to
Ensure compliance is adhered to throughout by way of monthly compliance

Tendering (for contract renewals/as requested)
Contract Tender alerts
Providing assistance in the production of Contract Pre-Qualification and Tender
Documents - including budget creation
Confirming final drafts and submission of regional tenders
Attend customer sites and meetings in order to prepare tender documentation for
major works and services.
Calculate job cost estimates with the assistance of operations and ABM

Ensuring client contracts are operated in accordance with the set budget
Interact and coordinate with the sales and operational teams working on the
same account.
Working with operations on analysis and reconciliation of WIP on a monthly
Providing monthly Sales Reserve figures to finance team

Planning and organising
Ensure profitability of contracts
Ensure smooth mobilisation of contracts

Person Specification:


HND/HNC or equivalent in a relevant subject or equivalent in relevant experience
Vocational training courses relating to water hygiene

IOSH Managing Safely
Degree in a business related discipline
Degree or equivalent in Marketing

Previous exposure to the Water Hygiene sector either in an operating environment
or sales
Sales/Account Management Experience

Skills/Personal Requirements

Confident IT user, Word, Excel and Outlook
Strong presentation and negotiation skills
Able to work to a budget
Excellent time management skills
Willingness to travel
Full clean driving licence

Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.