1st/2nd Line Support Analyst

Recruiter
Latcom Ltd
Location
Cheltenham
Salary
From £20,000 to £24,000 per annum
Posted
15 Mar 2017
Closes
14 Apr 2017
Contract Type
Permanent
Hours
Full Time
Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects.

  • Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls.
  • Installing and configuring operating systems and software
  • Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures
  • Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair
  • Skills

    The ideal candidate will have previous strong 1st line support experience and some exposure to 2nd line, but willingness to learn. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows XP/7 & Office 2010.