Service Delivery Manager

Recruiter
Understanding Recruitment Ltd
Location
Watford
Salary
£40000.00 - £45000.00 pa + benefits
Posted
14 Mar 2017
Closes
13 Apr 2017
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager

We are a fast growing, hugely successful, global company based in Watford, Hertfordshire. As part of our European expansion we are seeking a Service Delivery Manager to join our service/operations team. As well as taking responsibility of leadership you will also manage complex application requests, provide service input to the team.

As the successful Service Delivery Manager, you will have experience managing 3rd party suppliers (off shore), have strong experience to ITIL processes. You will also have a strong track record of meeting KPIS within the agreed SLA as well as having hands-on experience managing and troubleshooting applications.

Skills and experience required Service Delivery Manager:

- Strong experience within Service Delivery/Operations
- Proven track record of managing 3rd party suppliers (off shore)
- Strong experience to work to ITIL process.
- Hands on experience managing/ troubleshooting complex applications
- Retail experience beneficial (not essential)

This is a great opportunity for an experienced candidate with a proven track record working within Service Delivery who is ready to take the next step in their professional career. Our organisation offer a supported, friendly, working environment with the opportunity of career progression.

Service Delivery Manager:

Salary: £40,000 - £45,000 + Benefits + Bonus

Location: Watford, Hertfordshire

Skills of Service Delivery Manager:

- ITIL
- SLA
- Management of 3rd party suppliers (off shore)
- Strong leadership skill - able to provide direction and delegate responsibilities

If this role sounds of interest, please apply now for immediate consideration!

Understanding Recruitment is acting as an agency on behalf of this vacancy