Service Co-ordinator

£20000 - £25000 per annum
14 Mar 2017
11 Apr 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
The Company is a leading specialist provider of tailored solutions to the transport community, solving complex operational requirements both on and off vehicle. They are recruiting for an experienced Sales Coordinator looking for a challenging role in an entrepreneurial SME as the internal sales support role.

The role includes typical service co-ordination tasks associated with working in a circa 30 person remote field team across 3 business segments. Key skills are:

- Checks through all engineer's daily work and updates on the Service log website including Escalations, Projects, and Audits.
- Coordinates the Service Log website ensuring it is updated daily updates for all issues which are outstanding.
- Schedules all work on the website and organises the engineers work on a daily basis also ensuring SLA's are met.
- Raises new Issues, Projects, AMS Issues and Audits onto the website.
- Manages projects resource allocation for all Business Areas.
- Maintains the Service log website, creates log ins for customers and staff.
- Enters new Fleet Numbers and depots onto the website.
- Liaises with depots for vehicles to be available.
- Provides administrative support for the National Service Manager.
- Answering incoming calls and handling customer inquiries.
- Provides reports as required across the business and customer database.
- Deals with stock transactions for field engineers, manufacturing and projects.

This role has certain prerequisites:

- A team player with good communication skills, a positive attitude and a service bias
- Strong IT skills, particularly in Excel and CRM programs
- Attention to detail
- Sufficient technical skills to understand the complex systems our customers buy

If you're looking for a challenging role, working with a committed and talented team in a technical business then this could be for you. The service desk provides cover from 0700Hrs -1900Hrs and operates a 3 stage shift pattern.

Package: Base Salary of £20-25k dependent on experience

Location: Ashby-de-la-Zouch

The ability to start within 4 weeks is advantageous but for an exceptional candidate they would wait.

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