Helpdesk Engineer - Glasgow City Centre

Location
Glasgow
Salary
£18000 - £25000 per annum
Posted
14 Mar 2017
Closes
11 Apr 2017
Ref
00065929
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This IT Support company are looking for a new team member to help with the growing business in their Glasgow office.

The Role

First and foremost an IT support engineer that will work within their Glasgow office. After your introduction period, you will then work part-time within one of their client's offices in Glasgow city centre. The other half of the day will be spent back in the Glasgow office.

Answering calls from their customers and keeping their Helpdesk System up to date. Communicating with customers in different ways appropriate to them, including phone and email. Managing multiple aspects of clients' IT Systems.

What are they looking for?

- Excellent customer service is essential, and Service/Retail experience is a bonus with IT experience
- Someone who can work on their initiative, but still as part of the team,
- Wants to work in a small business environment
- Ability to prioritise tasks.
- A range of practical IT skills are necessary, but you must also have the ability to learn new ones.
- Someone who has a passion for IT, whether it is through an IT related degree, system building or being the IT guru in your family/friends!

Skills desirable include:

- Willingness to learn
- Customer Service skills
- Windows Environments
- Networking skills including configuration of Firewalls or knowledge of - DNS
- Good knowledge of Office suites
- Windows servers, and their components
- Cloud-based solutions including Office 365
- Mobile devices
- Linux/Mac experience is bonus
- Full UK driving licence

The salary they will offer is down to the experience you have, along with the potential you can bring to the company. If you have no business IT experience but are willing to work hard and prove yourself, then you must have a positive business manner. If you have a lot of IT experience, then they will expect you to deliver from day one, therefore allowing the company to take on larger IT projects and customers.