Vehicle Technician

Recruiter
Volkswagen Commercial Vehicles
Location
Milton Keynes
Salary
26000.0000
Posted
13 Mar 2017
Closes
12 Apr 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Description

This exciting opportunity exists within our Milton Keynes Van Centre

**Please note: all candidates must follow the on-line application process**

We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.

So if you’re looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

An opportunity has arisen within the VW Franchise for a Commercial Vehicle Service Technician. Reporting to the Volkswagen Van Service Manager, this role requires an individual with the commitment to train extensively on the product and a proven track record in using vehicle diagnostics preferably from a VAG background. It is absolutely essential to have and be able to demonstrate a first class reputation for workmanship and pride in the quality of your work. Flexible working patterns, including evenings and a Saturday rota, will be a requirement of this position, to meet the demands of customers.

Key Aspects of the Role:

Accurately and skilfully undertake the repair and servicing of commercial motor vehicles
Work with other departments in the Van Centre to facilitate the servicing and repair of commercial vehicles
Detect and diagnose any additional faults for further repair
Ensure all work is completed safely and complies with van Centre, manufacturer and industry guidelines
Fulfil all tasks to the customer’s complete satisfaction

Key Tasks:

Accurately, skilfully and safely undertake the repair and servicing of motor vehicles
Work with other departments in the Van Centre to facilitate the servicing and repair of vehicles
Detect and diagnose any additional faults for further repair
Ensure all work complies with Van Centre, manufacturer and industry guidelines
Fulfil all tasks to the customer’s complete satisfaction

Key Skills & Competency Requirements:

Customer Focus:

Fulfil all tasks to the customer’s complete satisfaction
Approach every situation with a desire to understand and deliver
Listen effectively and communicate clearly
Use every contact with the customer to build a relationship
Take responsibility for ensuring nothing is left to chance

Operational Focus:

Contribute to good housekeeping
Contribute to maintenance of health and safety
Care for the customer’s vehicle
Complete paperwork thoroughly
Make initial inspection of the vehicle
Diagnose vehicle faults
Make quality check at end of work
Use technology effectively
Monitor own performance
Create and maintain positive working relationships
Contribute to improved service processes

Business Focus:

Work with other areas of the business to improve Van Centre profit and customer care
Appreciate the impact of wider business issues on the Van Centre and customer
Represent the Volkswagen Commercial Vehicle brand

Key Result Areas:

Departmental complaints measurements
Repeat service visits / 'fixed right first time’ measurements
Retailer audit against standards and guidelines
Customer satisfaction (Who Cares Wins)
Productivity
Approach to H&S and cleanliness of work area

Personal Qualities:

Analytical thinking
Empathy and tolerance
Ethical behaviour
Responsibility
Open-mindedness
Self-confidence
Customer-orientation
Professional appearance

Education:

City and Guilds Part 3 or NVQ, Level 3, Motor Vehicle

Experience:

Professional appearance
Previous experience in a similar role
Proven track record in vehicle repair and servicing
Clean driving license
Computer skills, including experience of operating technical vehicle repair software

Package:

Competitive basic salary, overtime, pension scheme.

**Strictly No Agencies**

Skills and Experience Required

About Us

Volkswagen Commercial Vehicles is a progressive brand, with an enviable reputation for quality, reliability and environmental awareness. We pride ourselves on our close partnerships with our customers - organisations large and small up and down the UK.

With more than 60 years of heritage, we have a huge following of enthusiasts from around the world. It’s all thanks to our ability to punch above our weight as a team. As part of our team, you’ll go to work enhancing our long-standing reputation, rolling your sleeves up and building close relationships in the world of corporate business which will ensure our sustained success for the next 60 years.