Customer Development Specialist
Business and Customer Service
£24,000 - 27,000 per annum
Stonetools is a leading supplier of tools for working stone. We are looking for a multi-talented individual who is willing to work hard as part of our professional team. Stonetools is a growing company and we can offer a fulfilling and prosperous career to the right candidate. The position is within the Customer Development Team and you will be required to work closely with the Customer Development Manager. The aim of your role is to increase sales by helping develop long term trading relationships with customers. Our customers are Stone Masons and Factory Managers and you will need to provide them with the information, help, advice, service and assistance that is needed to keep them happy in their interaction with our company. The work involves taking and processing orders, taking payments, preparing quotes and providing technical information.
You will be expected to build the relationships with new and existing customers by talking with them on the phone and visiting them. You must be able to listen and to understand the customers' needs and wants.
You will receive the support and training you need to learn our product range and develop your abilities.
Skills and qualities:
You have ideally already had experience in a customer facing role and feel confident in your ability to listen to and understand customers. You gain the co-operation of customers and colleagues by being thoughtful, flexible, tolerant and adaptable. You are able to demonstrate an ability to multitask, to prioritise tasks, and an ability to understand technical terms. You are flexible and organised and willing to travel to visit customer premises in the UK one or occasionally two days a week. You take a professional and intelligent approach to your work and take pride in winning customers favour. You will be a graduate with possibly an A level or equivalent qualification in a science based subject. You have the ability to learn and the drive to succeed. You must be based or willing to relocate to within reach of our premises in Tunbridge Wells. You will need a full driving license.
How to apply: Please apply by sending your CV and a covering letter to firstname.lastname@example.org, or for more information, please contact Will Goldsmith on 01892 519290.
Closing date: Tuesday 30th May 2014