Credit Controller

Grace Personnel Ltd
11 Mar 2017
10 Apr 2017
Contract Type
Full Time


To assist the Collections Manager in debt monitoring and reporting and provide the business with information on and recommendations for improving the debt collection rates in order to maximise profits.


  • To understand financial reporting and to proactively identify any impact on Collections across the finance division
  • To keep aligned with regulatory changes and recommend best practice for reporting formats to ensure the business has insight into areas that require monitoring
  • To provide regular weekly updates reporting on Top 50 accounts analysis and commentary daily weekly and monthly as required, to the Collections Manager on debt activity (i.e. £000s, Insolvencies.)
  • To continuously improve reporting and provide analysis to the various credit committees and as required by the Collections Manager / Head of Collections
  • To monitor all customers payment performance and highlight all relevant trends on a monthly basis
  • To assist in preparation of collection reporting documentation
  • To engage in Lean Reviews and other ad hoc projects within the Collections department and company as requested from Collections Manager / the Head of Collection insuring accuracy and fast pace of turnaround.
  • To recommend and support development in SAP and Bi reporting to the Collections department to improve debt awareness, and productivity.
  • Support development of monthly reporting to highlight trends to the relevant Account management teams to support awareness of Debt, and cost to serve.
  • To complete the collection agents cure reporting
  • To Prepare and recommend Accounts for Pre-stop on a monthly basis
  • Maintain minimum Call Service Standard of 15 calls per day
  • Actively take part in Query Resolution liaising with Engage / QRT to ensure optimum customer service is maintained


  • Use of Excel - Vlook-ups, Pivots and other complex reports
  • Ability to think outside the box and take initiative with the confidence and to challenge processes as required within remit.
  • Customer Driven with the ability to deal with individuals at all levels of the business.
  • Ability to interpret concepts and deliver practical solutions
  • Calm and assured approach under pressure and have the ability to work to tight deadlines.
  • Ability to work to fast pace environment
  • Be seen as positive and enthusiastic demonstrating a "can do" attitude.
  • Ability to build relationships with a variety of different individuals and to be seen as approachable and willing to get involved.
  • Must be committed to demonstrating company values.
  • Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
  • Demonstrate accuracy and work methodically within the team, whilst being productive, efficient and effective within the practice of Collections

We regret to inform you that due to the high volume of applications we are unable to reply to everyone.
If your application is successful we will contact you within 5 working days.
If unfortunately you do not hear from us please feel free to apply for future roles.