As a Mortgage Administrator you will work as an integral part of the support team at Alexander Hall. You will liaise between the Mortgage Advisers, mortgage lenders, our clients and all other parties involved during the mortgage process, including to ensure that each mortgage application is converted from an application to 'completion' (i.e. when the actual property sale is complete).
On a daily basis you will manage your own portfolio of ongoing applications. You will spend a large amount of time on the telephone speaking with lenders updating on the status of existing applications as well as actively speeding the process along. Clients will contact you directly to get a progress report on their mortgage application. You will ensure they receive exceptional service throughout the process and are kept up-to-date.
Your role will also include responsibility for the administrative elements of the process including keeping the paperwork up to date, sending correspondence and updating internal systems to ensure we have thorough records at all times.
- Exceptional organisational skills
- Strong communicator, particularly a confident telephone manner
- Excellent approach to customer service
- Experience of the mortgage industry is not essential, but could be beneficial
- Full training
- Salary £22k