Contact Centre Training Officer

Recruiter
TribePost Ltd - www.tribepost.co.uk
Location
Wolverhampton
Salary
20000.0000
Posted
11 Mar 2017
Closes
10 Apr 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Contact Centre Training Officer

Location: Wolverhampton, West Midlands
Salary: £20,000 - £25,000 depending on experience
Working hours: 40 hours per week between Monday - Friday (9.00-20.00)
Employment Status: Full-Time, Permanent

Contact Centre Training Officer
We have an exciting opportunity for a Training Officer to join our fun and friendly UClaim4Me team in Wolverhampton. UClaim4Me sits within our TPL Media Group, the role will be based at Wolverhampton but will require travel to our 3 other sites within the UK, all are within easy reach of the city centres.

UClaim4Me contact centre provides outbound calling to our clients who require guidance when they have been mis-sold PPI and could be owed compensation, our contact centres and colleagues are the nerve of our business and so we require a motivated, engaging training officer with a creative flare!

The Role:
As an experienced Training Officer you will have experience of working within a high pressured contact centre environment, the successful candidate will be responsible for the day to day delivery of all training needs.
• New starter induction training and thorough onboarding process
• Ongoing training requirements for all contact centre colleagues and managers
• Training methods to include face to face training, facilitation, coaching and blended programmes
• Maintenance and development of all training material with fresh new exciting ideas

The Person:
• Experience of training within a fast paced contact centre
• Ability to build strong relationships with contact centre managers, team leaders
• Genuine and demonstrable passion and flair for coaching, training and developing people towards personal and departmental goals
• Presentation skills and self confidence
• Excellent communication skills both verbally and written
• Excellent organisational skills with the ability to work to tight deadlines, plan and prioritise workload

What we offer in return:
• Bonus Scheme
• 20 days holiday P/A
• Free Gym membership
• Central location
• Fun and friendly environment