Career Advisor

Recruiter
Manpower
Location
Southport
Salary
15594.0000
Posted
11 Mar 2017
Closes
10 Apr 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Babcock is one of the UK's largest training providers offering government funded Apprenticeships and providing work-based learning in a number of industries.

As a Call Centre Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets through gaining interest in Apprenticeship programmes - a key government focus. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their sales skills further. Your day to day responsibilities will include:

Responsibilities
*Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets to generate interest in Apprenticeship programmes across sites classed as - National Accounts, Account Management or New Business through outbound calls as well as issuing letters and promotional materials to interested employers with timetabled follow up calls
*Ensure compliance to Contact Centre procedures and processes
*Ensure excellent customer service provision through quality KPIs
*Having an excellent understanding of the products in order to provide customers with a knowledgeable service.

For the position of Call Centre Advisor we are looking for the following experience:
*Previous experience in a customer focused sales environment
*Ideally phone based customer and/or business to business experience
*Excellent communication skills
*Proven ability to meet individual sales and quality KPIs
*A positive 'can-do' approach
*An Organised approach to daily activities
*Ability to be creative in thought processes
*Works well as a team member