Customer Service Advisor - Financial Services

Recruiter
Diana Duggan UK Limited
Location
Glasgow
Salary
21000.0000
Posted
11 Mar 2017
Closes
10 Apr 2017
Contract Type
Permanent
Hours
Full Time

One of the 'Big Four’ Financial Services firms, is managing a regulation project, on behalf of a Bank.

The client is seeking individuals to join the Initial Enquiries Team, which acts as a first point of contact for customers; assisting with queries relating to the claim process.

This position is an opportunity to manage your own workload, take ownership of queries, and provide a high level of customer service, within a dynamic and fast paced environment!

Responsibilities:

  • Respond to customer claim queries; liaising via written/email correspondence.
  • Issue questionnaires to customers.
  • Conduct investigations to determine the suitability of customer applications/cases.
  • Refer eligible customer cases to the investigations team.
  • Provide customers with further information if their claim request is unsuccessful.
  • Escalate complex queries to relevant department.
  • Advise customers about the claim process/provide progress updates.
  • Log all queries/cases and update in-house systems
  • Provide wider team support.
  • Work to deadlines.

Requirements:

  • Customer service/ administration experience
  • Excellent verbal and written communication
  • Attention to detail
  • Problem solver
  • Deadline driven
  • IT proficient

This is a contract role, for a project until December 2017 (scope for extension), based in Glasgow City Centre.

Numerous intakes in March and April 2017.

Working hours operate on a night shift basis; Monday to Thursday 21:00 to 06:00. (Scope for paid overtime).

Full training is offered, which will be during the first two weeks of the contract, Mon-Fri 09:00-17:30.

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.