Service Desk Team Leader – West Sussex – Up to £40k DOE

West Sussex
£36000 - £40000 Per Annum plus excellent benefits
01 Apr 2014
29 Apr 2014
Juliette Allen
Job Level
Contract Type
Full Time
Our client, a progressive and dynamic organisation, is currently recruiting for a Service Desk Analyst to join their team of 5 in supporting their 900 end users for all technical support. This is a great time to join an expanding organisation that has a strong vision to improve the IT strategy over the next 3 years and invest in the latest technologies.

Key responsibilities for the Service Desk Team Leader:

• To manage the Service Desk Team and ensure the delivery of a high quality customer focused service.
• Perform regular 1:2:1s, performance appraisals and implement ideas for improvements/development within the team.
• To help develop and implement the strategic direction for IT Support alongside the Head of IT Operations.
• Provide cover for the 3rd Line Technical Team Leader in their absence.

Key Skills & experience for the Service Desk Team Leader:

• Recent experience of managing or leading a team of 1st/2nd Line Support Analysts, carrying out performance appraisals, development plans and dealing with escalations.
• A thorough understanding of MS Operating systems and applications.
• Experience of working in an ITIL environment and of making improvements to the IT Services.

This is an extremely exciting time to join a credible and progressive organisation and will be pivotal in helping to embed a new overall strategic view across the business. To discuss your suitability for this role further, please call Juliette Allen on 01293 817642 or simply apply below.

Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.

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