IT 3rd Line Support Engineer

PDQ Engineering Recruitment Ltd
£35 - £40k (Negotiable)
11 Mar 2017
10 Apr 2017
Contract Type
Full Time
Based in Crawley our client develops flight support services and offers a single, comprehensive suite of services and support for streamlined, flight operations - from takeoff to landing, and everything in between. Across the country and around the globe their support services provide best-in-class flight planning, international trip support, cabin connectivity and flight operations management. They currently have a position for a ITS Staff Engineer to join their team in Crawley.

Responsibilities will include:

- Technical support of ARINC products and Third Party products hosted in the Slough Data Centre and deployed to sites across EMEA.

- Prepare prior to and support during certifications for all airline customers within the ARINC cert lab.

- Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity.

- Work to maintain highest system availability.

- Respond to operational demands in a proactive manner.

- Document ARINC updates and changes within the ARINC change control procedures

- Follow up actions after any network outages to ensure system is setup as robustly as possible.

- On Call Third level support of ARINC Airport products either on-site or remotely.

Qualifications & Proficiencies required:

-BS/BA degree in a technical discipline or equivalent

- Possesses excellent Microsoft Office skills (Excel, Word, PowerPoint, Visio)

- Adaptable to work in an ever changing and demanding operational environment

- Working knowledge of VMware

- Working experience of systems installation and support with LAN/WAN implementation and troubleshooting, including CISCO and Wireless gained in a systems installation, configuration and software upgrade environment.

- Microsoft MCSE


People Management skills required:

- Excellent customer oriented attitude, maintaining and enhancing good customer relationships

- Excellent organizational, communication(written and verbal) and administrative skills

- Excellent interpersonal skills always maintaining a professional disposition

- Ability to work autonomously without Management direction when required

- Ability to manage high degree of multi-tasking

- Ability to work well in a team environment

- Strong sense of initiative and dedication to resolving problems

Desirable Qualifications/Proficiencies:

- Proven experience in an airport/airline operational/technical environment

- An understanding of IATA Specifications

- An understanding of bespoke Airport Technologies and Protocols

- An understanding of SQL database products would be helpful