3rd Line Support Engineer - Knutsford

Bridgewater Resources UK
15 Apr 2018
16 May 2018
Contract Type
Full Time

Are you a technically-minded professional with experience in operations support?

This is an opportunity to join the UK's leading distributor of electrical equipment as a 3rd Line Support Engineer.

You'll be based at their Service Centre in Knutsford which supports 350+ business locations across the UK. The group already employ over 4,500 people and have an impressive turnover of £1.2 billion.

The Role

As a 3rd Line Support Engineer, you will become a key part of the company's Systems and Procedures Department. Your responsibilities will include:

  • Managing the company's core infrastructure, including monitoring systems for security, availability and performance
  • Advising on matters affecting the technical configuration of the hardware, operating systems and software in use across the company
  • Identifying and proactively managing risks relating to computer systems
  • Providing a technical point of escalation for colleagues

Essential Technical Skills

As a 3rd Line Support Engineer, you should have:

  • Extensive experience of maintaining Head Office IT infrastructure: Microsoft Active Directory, print services, Exchange/O365, SQL and storage
  • Extensive experience in troubleshooting email delivery issues
  • Extensive experience of maintaining routers, firewalls & VPN's
  • Extensive experience of backup and restore technologies
  • Extensive experience in desk-side support
  • Knowledge of IT Security technologies and platforms
  • 5+ years' experience in operations support

These technical skills are also desirable:

  • Experience of virtualisation technologies
  • Experience of IIS and Linux
  • Experience of software licensing compliance and configuration management
  • Knowledge of IOS and Android platforms
  • Knowledge of ITIL

Essential Professional Skills

The business is looking for thorough, methodical and analytical individuals with the following skills:

  • Able to identify opportunities for process improvement
  • Strong organisational and time management skills
  • Implementation planning skills
  • Excellent written and oral communication skills
  • Able to contribute to detailed systems architecture documentation
  • Knowledge of Business Continuity and Disaster Recovery Planning
  • An awareness of emerging technologies

The Package

You'll receive a starting salary of £28,000-£32,000 (depending on experience) plus a generous annual bonus. The role is based at the company's Head Office in the centre of Knutsford. There is a supportive and friendly working environment and an on-site canteen which provides free lunches. You will also have the option to join the company's excellent pension scheme.

If this opportunity sounds like a great fit for you, apply today to find out more!

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