Hotel Porter - 5 Star Hotel
Our client is a stunning 5 star hotel in the heart of Berkshire.
We are currently recruiting for a Guest Services Assistant / hotel porter to join the front of house team at the hotel
As a hotel porter you will be responsible for providing an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.
Your tasks will include the following:
*Welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
*Escort all guests when possible.
*Park cars and retrieve them according to the hotel Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
*Maintain cleanliness and order on the driveway.
*Have knowledge of the area including assisting guests with directions.
*Deliver and collect luggage promptly and according to the hotel standards.
*Load and unload luggage into guests cars or taxis.
*Handle all personal items with care so that no damage occurs.
*Maintain accurate records of the movement of luggage in and out of the hotel.
*Exceeding the guests' expectations by providing discreet and personalised service.
Qualifications and Desirables
- Valid British drivers licence is a must for this role
- Five Star experience would be ideal
- English country house experience would be an advantage
- Customer orientated
- Good written and spoken English
- Good organisation
- Team player
- Motivated and well presented
- Flexible Working attitude
C&E Recruitment is a specialist hospitality recruitment agency. We have permanent positions available at all levels within the hospitality sector. Should this vacancy not match your skill set please feel free to still click on the 'apply now' button and you will be contacted about other suitable positions. All candidates must be able to demonstrate that you are either an UK / EU resident, or hold a relevant and valid work permit or visa to live and work in the UK