Brand Service Technician N3

18 Apr 2018
27 Apr 2018
Contract Type
Full Time

Brand Service Technician – Wrexham - Costa Express - A14- Fixed Term Contract (6 months) - Field Based

Monday – Friday - 37.5 Hours

Keep our Costa Express machines running to the highest standards

  • Provide a world class service experience
  • Collaborate with internal teams our external partners
  • Work for an innovative and growing company

Delivering expertly grinded, tapped and extracted coffee, when that caffeine kick is needed most and in places that are convenient to our customers doesn’t “just happen”. It takes a blend of innovation, determination and a whole lot of fun to provide intelligent coffee to the world. If you want to be part of the ambitious growth plans for Costa Express, then this could be the next career move for you.

Who we are looking for

We’re on the hunt for a self-motivated, solution orientated individual to keep our Costa Express machines trading to the highest standards, ensuring customers satisfaction with the familiar taste of Costa. You’ll need to have great interpersonal skill to communicate with both internal colleagues and partners at site locations. You’ll need to have a flexible approach, open to change and new ways of working.

A bit about the role

Your skills & qualities will include:

  • Ability to influence and engage at all levels
  • Time management
  • Self motivation
  • Organisation
  • Problem solving
  • IT literate and able to use Microsoft Office suite
  • Flexible ‘can do’ attitude
  • Customer Service
  • Coaching
  • Proven results delivery

The role responsibilities will include:

  • Attend each site within the required timeframe to complete the Brand Service Visits
  • Complete Brand Standards checks on every site visit
  • Complete periodic stock (ingredients) calibrations
  • Conduct basic troubleshooting whilst on site
  • Be an ambassador for Costa Express on all site visits
  • Build genuine and productive relationships with partners, instilling partner confidence and encouraging compliance
  • Effective communication of issues, problems or solutions to relevant colleagues
  • Sharing best practice and knowledge with colleagues
  • Effective and efficient parts storage in vehicles
  • Effective working relationship with line manager
  • Comply with the organisational plans of daily job allocations
  • With support from line manager, actively work on a Personal Development Plan
  • Identify and communicate any skills gaps in relation to integral business systems to line manager

So bring us your unique blend, together with ambition and experience and in return we’ll give you a competitive salary, £27,600 a very achievable yearly bonus, plenty of benefits and more coffee than you could dream of to enjoy in an innovative environment.

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