Bordereaux Claims Technician

Massenhove Recruitment Limited
London (Greater)
15 Apr 2018
16 May 2018
Contract Type
Full Time
Overall Objective:

To provide an efficient and high quality Technical Claims support services to internal and external customers.

Main Responsibilities:

To deal with all technical Claims support functions referring to Team Leader when issues fall outside of own experience or knowledge.
To maintain Claims Bordereaux including formatting queries.
Review Claims Bordereaux entries on Binder Cloud /Pivot Point, and resolve all queries identified by the following means:-
Liaising with the Underwriting teams
Liaising with the Third Party Administrators/Brokers
Own investigation or utilising internal resource
Validate and Process monthly Loss Fund Payments for the TPA’s and Interim Cash Calls when required.
Produce monthly/Ad-hoc claims reports as required by the Underwriting teams.
Uploading of claims Bordereaux to Binder Cloud / Pivot point.

Job Objectives:

To deal with telephone enquiries promptly, referring the query to the appropriate person when the query falls outside of own knowledge or experience.
To ensure that senior team members are advised and informed of changes to information where appropriate.
Ensure all communication with clients and u/w are accurately recorded as per company compliance manual.
To maintain all technical systems as required.
To ensure all technical files are in good order and that all monitoring procedures are adhered to as per the Company’s Professional Standards Manual.
To provide assistance to other areas of the Company’s business as may be required
To meet KPIs

Knowledge Required:

Basic understanding and knowledge of general insurance and underlying legal principals

Skills Required:

Ability to prioritise and organise own workload to ensure that deadlines are adhered to.
Ability to work under pressure and without supervision.
Ability to liaise with colleagues when appropriate.
Ability to develop and sustain relationships with both internal and external customers.
Ability to construct effective written communications, including letters and reports.
Ability to quickly learn how to deal with new tasks
Confident and effective telephone skills

Similar jobs

Similar jobs