Credit Control Team Leader

Auto Trader Group Plc
15 Apr 2018
14 May 2018
Contract Type
Full Time
We are looking for a Credit Control Team Leader to join us in our Manchester office on a 12-month fixed term contract. Our Credit Control team lead a balancing act of delivering excellent customer service whilst finding suitable ways for our trade customers to clear their overdue accounts.

As a Team Leader with specialist legal debt collection knowledge, you will maintain credit control & pre-legal procedures for more than 12,000 active debtors. You will work closely with our third-party collection agency to ensure that they deliver a great service in line with our SLA’s and legal regulations. You will champion a culture of best practice and continuous improvement and will support the team to protect our revenue through effective negotiation and cash collection. You will do this through mentoring and training, enabling them to perform at their best. As an experienced credit controller, you will also be on hand to offer advice and handle any escalations.

To succeed in this role it is important that you have experience working in a Collections role in a business to business (B2B) environment. Our customers are varied so we are looking for someone that has experience working with businesses of different sizes and with different needs. You will also have a great knowledge of legislation laws relating to insolvency and distressed debt and you will ideally be CICM qualified. With a strong commercial focus, you will enjoy supporting the team in delivering a multimillion revenue stream and will be able to demonstrate where you have developed and delivered innovative collections strategies.

You will have strong analytical skills and will able to manipulate data using Excel with ease. Using these skills you will produce weekly and monthly KPI metrics that will ensure the team delivers an effortless service to our customers whilst maintaining maximum operational performance. You will be quality focused, will have great attention to detail and will be an excellent organizer and capable of not just meeting the recurring monthly deadlines, but inspiring your team to do the same.

You’ll be working with different teams across the business and will work very closely with our external debt collection agency so you will need to be a great relationship builder and influencer. You will love solving problems and will not be afraid to question the status quo. We are looking for someone that ideally has team management and coaching experience. Although direct line management experience is not essential, it is essential that you are passionate about people and are able to demonstrate where you have developed someone you work with.

We are a business that adopts change so you need to be able to adapt quickly, whilst being able to work at pace. In return, we’ll offer you the opportunity to be involved in challenging projects in a collaborative environment where you will interact with squads across Auto Trader. You will be supported by the Finance Tribe and will be empowered to make positive change and supported to join us on a journey of continuous improvement.

So, are you the person we’re looking for? If so we’d love to hear from you. The salary banding for this role is between £25,000- £35,000 and we offer a great flexible benefits package including 25 days’ holiday, pension and healthcare. We believe in providing more than just salary and benefits; we’ll give you time and support so you can develop your career.

Everyone is unique in their own way and we are looking for people from all walks of life to become part of our inclusive culture. We’re committed to making Auto Trader a diverse and inclusive environment for everyone. Diversity for us means respect for and appreciation of differences in: gender, age, sexual orientation, disability, race and ethnic origin, religion and faith, marital status, social, educational background and way of thinking. Our dedication is to ensure you get the chance to be the best that you can be, showcase your full potential and make the right choice for you.

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