Technical Support Engineer

RHL Maldon
14 Apr 2018
22 Apr 2018
Contract Type
Full Time

Job Description For Vacancy No: 235028T

Consultant: Tim Bees

Company Profile: Client is a market leader in its chosen market of Semiconductor and PCBA Test and Inspection Equipment.

Job Location: Essex

Job Position: Technical Support Engineer

Reporting To: Service Manager Automated X-ray

Job Status: Permanent

Job Profile: Provide technical / applications support for our client's product range for both internal and external customers.

Qualifications, Education & Experience:


  • Educated to degree level in an engineering or science discipline.
  • Experience in a semiconductor environment.
  • Experience with metrology tools.
  • Good numerical skills.
  • Advanced Microsoft Office.
  • Experience of generating customer facing technical reports.


  • Higher degree or PhD.
  • Experience with SPC tools and data analysis, e.g. JMP / Minitab.
  • A background in semiconductor fabrication methods.
  • International experience / exposure.
  • Extensive experience of supporting global install base.

Preferred Skills & Abilities:


  • Communication skills - verbal, written and presentation.
  • Strong leadership, motivational and interpersonal skills.
  • Team player.
  • Customer focus.
  • Proactive approach to problem resolution.
  • A high degree of flexibility in a continuously changing environment.
  • Ability to work under pressure and to tight deadlines.


  • Lean experience.
  • Additional language.
  • Software skills.
  • PC skills.

Essential Job Duties & Responsibilities:

  • Responsible for support of customer applications for semiconductor on wafer and advanced packaging areas.
  • Understand customer requirements and convert these to tool operation.
  • Manage customer samples and generate reports and presentations.
  • Attend conferences and provide technical sales support.
  • Generate data and reports for sales and marketing use.
  • Provide technical support during customer conference calls and on site meetings.
  • Handling all technical enquiries, problem diagnostics, communication and feedback to concerned parties.
  • Provide out of hours support via the telephone in accordance with the on call rota.
  • Provide on-site support at customer sites for installations, training, fault diagnosis and applications support / development.
  • Take ownership and proactively manage technical issues to completion such that they are resolved prior to escalation.
  • Ability to manage / lead customer support projects. Achieve targets on time and on budget.
  • Proactively manage customer expectations to closure, taking into account both commercial and technical perspectives.
  • Effectively follow escalation process.
  • Liaison and co-working with interfacing R&D departments (software, mechanical & electronic) to ensure that all issues and requests are processed and actioned in a timely manner to the customers' satisfaction.
  • Liaison and co-working with interfacing production departments (Aylesbury).
  • Liaison and co-working with regional teams (sales, service and applications)
  • Provision and co-ordination of all UK and overseas product and applications training.
  • Maintenance of Health and Safety and 5S in areas of responsibility.
  • Any other reasonable duties.

Travel Required: International travel to our client's customer sites.

Regular travel between Essex & Buckinghamshire dependent upon business needs.

Salary: Please contact Tim Bees : Tel ************* email *************

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