1st Line IT Support

Recruiter
Recruitment Genius
Location
Edinburgh
Posted
15 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Premier Edinburgh IT Support company is looking for a solid 1st linesupport person to join their highly successful Managed Service team. They offer everything from initial advice on purchases through tosystem installation and training; a full helpdesk service, disasterrecovery, web hosting, cabling, security services and much more. Thiscompany over a complete one-stop shop for all IT requirements for smallto medium enterprises. They have a role for an exciting opportunity for a 1st Line SupportEngineer to join their professional and friendly team based in theirEdinburgh office. The successful candidate will offer remote support toclients for their IT systems. Key Responsibilities to include: - Remote support for desktops, cloud services and server functions - Clearing the support board and ensuring tickets are updated - Liaising with clients and updating them on the progress of theirsupport ticket - Working with Internet providers and third parties to ensure client service - Background maintenance of client systems to ensure optimum performance - Building new desktops and laptops to client specific requirements Working with the following environments: - Microsoft desktop operating systems - Microsoft Server operating systems - Microsoft Exchange & Microsoft SQL Application Servers - Microsoft Office 365 - Active Directory - VMware and Hyper-V virtual hypervisors - Mac OSX operating systems Key Experience/ Characteristics preferred for the role: - Experienced IT Professional - Keen interest in IT - Microsoft product & system knowledge and experience is essential - Excellent communication and interpersonal skills - Positive attitude and able to work on own initiative - IT related qualifications are advantageous - Experience/knowledge of Apple products and systems would be advantageous Salary will be dependent upon experience and technical ability.Ideally, this would suit a seasoned 1st Line Support person with 2 yearsor more solid experience looking to prove themselves in a demanding rolethat offers excellent advancement opportunities. - provided by Dice ACTIVE DIRECTORY, CLOUD, DISASTER RECOVERY, INTERNET, MICROSOFT, SQL

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