Customer Service Executive

Recruiter
Suzanne Hendrick Ltd
Location
London (Greater)
Posted
15 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
My client leads the world in website development and other legal marketing needs for small law firms.
As the Customer Service Representative you will be required to liaise with new and existing clients whilst managing client expectations in relation to the setup and delivery of their website.

Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the UK Websites Manager, you will be part of a close knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.

KEY RESPONSIBILITIES

 First responder for incoming calls and emails
 First level support
 Schedule and perform Online Design Brief completion sessions over the phone, video or in person
 Provide support for clients using our Online Design Brief
 Liaison with other staff in relation to the initial stages of our website offer/processes
 Creation and maintenance of data entered into internal systems
 Manage incoming Live Chat cases
 Scheduling website customisations with the Website Technician and client

SKILLS & REQUIREMENTS

 Strong verbal and written communication skills
 Exceptional eye for detail
 Ability to self-motivate, with a keen interest to learn
 Experience with managing client expectations and customer service
 Highly developed problem solving skills
 Capability to work autonomously and within a small, goal driven team
 Friendly, helpful and team driven disposition
 Able to show empathy with others

BENEFITS
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential.

If this sounds like the perfect role for you, we would love to hear from you!

Due to the high level of response, Suzanne Hendrick Recruitment will only be able to make contact with those individuals who are short-listed for the role. If you haven’t heard within 5 days of applying please assume that your application has been unsuccessful

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