Claims Executive

15 Apr 2018
23 May 2018
Contract Type
Full Time

Commercial 4 U part of the 4 U Group are looking for experienced Claims Executives to work within the prestigious Alderley Park.

Our client has a fantastic range of perks from on-site gym and leisure facilities to a glorious scenic location with excellent transport links, 28 days holiday per year including bank holidays, salary is £19,000 working 40 hours per week.

Job Purpose

As a Claims Executive you will be part of the processing team undertaking a large number of cases that will provide our clients with a valuable step towards receiving compensation for miss-sold mortgages. The post-holder will be responsible for conducting holistic reviews and investigating financial complaints to make a judgement decision.

Key Responsibilities:

  • Discuss cases with customers and financial providers
  • Achieve targeted daily output whilst maintaining quality standards
  • Work quickly and accurately
  • Comply with Data Protection and Confidentiality guidelines and other company policy and procedures
  • Build and maintain expert knowledge in order to conduct the role
  • Build and maintain good general knowledge of the full customer journey
  • Build and maintain accurate client records
  • Comply with company, legal and regulatory standards of conduct
  • Share knowledge and best practice with team and group members and provide support as necessary
  • Share ideas for improvement with management team
  • Attend training courses and complete qualifications relevant to the role
  • Carry out any other duties within capabilities as required by the needs of the business

Key Skills, Experience & Qualifications:

  • Minimum of 12 months recent experience of performing reviews and investigations into claims for miss-sold financial products e.g. loans, pensions, mortgages, credit cards (Essential)
  • Customer service experience gained within a claims management or financial services role (Essential)
  • Working knowledge of the redress process (Essential)
  • Understanding of FCA guidelines and key issues gained through experience within the financial/claims services (Desirable)
  • Experience of working in a productivity and quality target based environment (Essential)
  • Meticulous attention to detail (Essential)
  • Ability to work under pressure to meet deadlines (Essential)
  • IT literate with the ability to pick up new systems (Essential)

If you are interested in this role then please apply now and you will be contacted with further details.

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