Group IT Support Technician

Lords Group of Companies
London (Greater)
16 Apr 2018
18 Apr 2018
Contract Type
Full Time
Location: London NW10

Monday to Friday 9.00am to 5.00pm

Full driver’s licence and use of a company pool car.

Lords is a diverse business operating within the Retail, Builders Merchant and Manufacturing sectors. Each business has a strong ambition to grow through both organic and acquisitive growth, combined growth in the last year has been more than 50% with the medium-term expectation to double the business within 3 years.

We now need a technical savvy person to join our growing company and support the Group Business Services Manager is supporting our needs.

The new role is to assist in ensuring the company’s IT services function to the highest standards by providing efficient technical support to all staff. This will include troubleshooting and resolving desktop pc/server problems (hardware, software & applications) as well as related peripherals (scanners, printers etc.) and other products. This will also embrace most of the following IT related solutions:


·Network (Routers, switches etc)

·Telephone lines (Broadband)

·Telephones (SIP phones and PABX)

·PCs and Laptops


·Mobile Phones

·Alarm Systems


·People Counters

·Security Barriers

·Licences (Software and Hardware)

·TVs, Projectors, Fax machines, Franking machines, PDQ and other equipment

Responsibilities include but not limited to:

Responding, prioritising and maintaining helpdesk issuesHelp maintain the IT infrastructure including networking, security and resilience.Oversight of Joiners/Leavers/Changes and inventory system.Installing software to desktops, notebooks and serversSetting up and supporting printers/copiersManagement of VOIP and mobile telephony.Assisting with office movesAssisting the IT Department on global projectsRequired Attributes:

Someone who is happy working in a small team and can roll up their sleeves and get stuck inGood Networking, Windows desktop and Windows server skills.Previous experience in helpdesk or IT support role an advantage.Minimum 3 years of experience in a similarenvironment.If you feel you have the right skills and attributes to contribute to this successful team, then please send a covering letter and your full CV.

We are an equal opportunities employer.

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