Support Engineer

The Symphony Group PLC
15 Apr 2018
20 Apr 2018
Contract Type
Full Time
We are looking to recruit an IT Support Engineer to join the team, to complete the diagnosis of helpdesk incidents and either resolve to the ticket owner’s satisfaction or escalate to Third Line Technical Support or 3rd Party Suppliers using agreed protocols.

• To fulfil standard requests using documented processes and procedures.
• To manage incidents, requests and problems in line with current skills and abilities.
• Proactively keep colleagues informed throughout all stages of all processes by phone, email and any other computer communication channel deemed necessary.
• To maintain accurate records relating to incidents, requests, and any other aspect of IT service management
• Administer the Symphony IT estate
• To complete infrastructure administration tasks.
• Setup and configuration of new computer equipment.
• To inform and instruct colleagues on how to get the best out of the Symphony IT infrastructure in the most efficient and effective manner.
• To achieve agreed service outcomes and their personal appraisal targets.
• To work on the shift and/or rota as determined by their manager in a consistent manner.

Qualifications/ Desirable Requirements:
• Experience of multiple Windows platforms
• MS Exchange
• Mail sweeper
• Firewalls
• VMware
• VSphere
• Veeam
• Backup management
• Server and PC component maintenance
• Printer maintenance
• ESX hosts
• HP 3Lpar knowledge advantageous
• A good understanding of customer service, to promote professional conduct and company values internally and externally.
• Analytical, research and problem solving skills
• Good organisational skills
• Due to shift work own transport would be advantageous
o 6am – 7pm 3 Shift 3 Week rotation. Earlies, Mids and Lates

All duties must be carried out in compliance with Company Policy.

Ensure the Health and Safety of self and all other staff and resources within the post holder’s area of responsibility.

If you are interested in this role, then please send your CV and a covering letter quoting reference number VO1954. To assist us to process your application, please provide details of your salary expectations.

Job Title: Support Engineer
Location: Barnsley
Salary: Competitive Salary

Please check your email for confirmation that your application has been received and to follow further instructions if applicable

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