Complaints Handler

Recruiter
Twenty Four Seven Recruitment Solutions Ltd
Location
London (Greater)
Posted
15 Apr 2018
Closes
16 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Complaints and Investigation Handler
£20,000
Monday to Friday
Based in Beckenham

Our large Financial Services client based in Beckenham are looking to recruit a Complaints and Investigation Handler to join their growing company.

The ideal candidate will have previous financial services experience within complaints.

Job role:

- Ensure complaints are responded to within the relevant timescales and that replies to complaints are consistent across all operational departments
- Ensure responses to all complaints are factually correct
- Comply with company Treating Customers Fairly (TCF) policy at all times
- Completion of incident reports
- Analysis of complaints and preparation of management information
- Identify trends and/or training needs and escalate through the correct channels

Skills needed:

- GCSE Maths grade C minimum or equivalent
- GCSE English grade C minimum or equivalent
- Knowledge in Excel, Word & Outlook.
- FCA experience and awareness (desirable)
- Experience within the stocks and shares industry either within a brokerage or registrar environment (desirable)

If this is a role that you would like to discuss in more detail please apply online or contact Charlene Hills at T4S Solutions

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