Software Support Analyst

ISL Recruitment
Higher Ferry
15 Apr 2018
18 May 2018
Contract Type
Full Time
Are you a Software Support Analyst who is looking to join a global company, who offer great career prospects?

Are you experienced with providing desktop and web-based software products within a customer facing role?

Are you experienced with 1st and 2nd line support and have at least 3 years management experience?

My client is a large global company based in Chester (near Chester zoo), they are looking for a Software Support Analyst to join their team.

They offer a fantastic benefits package, which includes-
*25 days holiday plus all bank holidays- you can buy or sell up to 5 days annual leave per year
*Pensions 3%, which the company can double up to 10%
*Private medical insurance
*Dental plan.
*Life assurance - paid at 4 x your salary

Imagine working within a high performing environment where you will work within an agile way, where you are encouraged to work collaboratively and will be delivered with ongoing training as well as working within a role which has a large scope for you to grow and further your career within their organisation.

You will work closely with developers, testers, project managers and sales teams; providing technical support for both desktop and web-based software products hosted on customer sites. You will focus on improving support procedures and practice, coordinating the deployment of fixes to customer servers and manage multiple customers KPI's.

The successful candidate will have previously worked within a support analyst role & be experienced with 1st and 2nd line support. You will be experienced using issue tracking tools such as JIRA with knowledge of either Oracle or HTTP webservices. You will be familiar with windows servers and database connections as well as being experienced with running SQL scripts whilst diagnosing and resolving issue. You will have previously worked at a management level managing tickets and assigning them.

Why not join my client to work within their posh offices, where they have a gym onsite, Starbucks, canteen and offer flexible working on your 37.5-hour week, where you can work a 6-hour day once a weekend as well as regular social events!

You will be paid between £35,000 - £40,000

Call me, Lois, on or send your CV to if you don't have a CV don't worry just give me a call.

ISL (Incite Solutions Ltd) is acting as an Employment Agency in relation to this vacancy.

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