IT Network Engineer / IT Support Administer - 1st - 3rd line

Recruiter
Global Technology Solutions Ltd
Location
Andover
Posted
14 Apr 2018
Closes
19 Apr 2018
Contract Type
Permanent
Hours
Full Time
A fantastic new opportunity has arisen for an experienced IT Network Administrator to join a well establish organisation in Andover, Hampshire.

We are seeking to appoint a knowledgeable, flexible and enthusiastic full-time IT Technician to assist the Business Systems Manage for a well-established and growing successful company, the role will be office based at our Andover site. There will be a mixture of 1st, 2nd and 3rd Line Support activities. Your main responsibility is to be the first point of contact for internal/external staff of all there technical queries. It is a fantastic, professional and friendly environment to work in and you will have the opportunity to learn new skills and technologies on the job.

Technical Requirements & Knowledge
*PC Setup/Configuration/troubleshooting
*Windows 7/10 Desktop Operating Systems
*Microsoft Exchange 2010 - Mailbox Setups, Storage Size & Public Folders
*Microsoft Office 2010/365 Support/ Installation (Word, Excel, PowerPoint & Outlook)
*Active Directory - Password Resets & Account Creation
*Working knowledge of computer networks.
*Working knowledge of Spam Filters
*Software installation
*Anti-Virus & Firewalls
*Configuration & Troubleshooting of Mobile Phones & Tablets
*Understanding of Printers
*Symantec Backup Exec 2015
*Network Storage & Shares
*Introduce and advise on new & existing software and hardware
*Windows Server 2008 - 2012
*Remote management tools
*VPN
*Wireless Systems

Preferable Skills
*Synology NAS
*Mac OS
*Linux
*Exposure of ERP Systems

Responsibilities
*Be the first point of call for IT issues with support provided by external support companies if needed.
*To maintain a high degree of customer service to internal staff for all support queries, take ownership of user problems and be pro-active when dealing with issues.
*Troubleshoot and assist users face-to-face, by phone, by email or by remote access.
*The day to day running and setup of the users Computers, Phones and Tablets for office based staff and VPN users
*General maintenance & Security of peripheral devices, escalating issues to Business systems Manager when necessary.
*Maintaining inventories of IT equipment.
*Contract management with IT support/software companies.
*Sourcing/Procurement of all IT related items (Hardware/software etc)
*Undertake admin duties & Assist other teams as required
*Involvement in IT projects and any other IT activities as required.

Business Requirements
*A natural problem solver with excellent troubleshooting skills
*Customer Service oriented
*Strong team player with good communications skills face to face and on the telephone
*IT experience from previous roles or qualification at college/similar
*Ability to prioritise workload under pressure
*Able to provide outstanding references
*Professionalism & Integrity
*Always willing to learn

Information
*Working hours - Monday - Thursday 8:30am till 5:15pm & Friday 8:30am till 4:00pm
*30 Minutes lunch break
*Occasional out of hours duties required
*25 Days holiday per year
*Pension Scheme
*Life Cover

If you are looking for a role where you will be supported and have the opportunity to learn new skills and technologies on the job, this is the role for you!
This job was originally posted as www.jobsite.co.uk/job/960538224

Similar jobs

Similar jobs