Retail Customer Service Advisor

Heads Engineering Limited
14 Apr 2018
25 Apr 2018
Contract Type
Full Time
Retail Customer Service Advisor

37.5 hours per week - Monday-Friday 9am-5pm


Location: Trafford Park

*** You must have an interest or experience in fashion***

The Role

This is to ensure all orders are processing correctly and liaise with clients on new and existing requirements. Act as a trusted advisor, being able to offer value added opinion to fast fashion brands, sports, event merchandisers and retailers.

Main Duties and Responsibilities:

- Working closely with key customers through regular contact
- Order Management
- On Boarding New Customers
- Operational support such as sampling new ranges
- Performing administrative functions as and when required

The Candidate

- Experience in sales or customer service role, preferably within the retail or fashion industry.
- Excellent telephone manner and communication skills
- Computer literate: Knowledge of Microsoft office + Adobe suite
- The ability to work to tight deadlines


- Self-Starter, able to work under own deadlines and initiates
- Excellent customer focus and commitment to ensuring customer satisfaction
- Attention to detail
- Excellent communication skills
- Able to work as part of a team
- Excellent prioritisation skills and able to juggle competing demands
- Computer literate: Microsoft office (Experience of Adobe suite would be desirable)
- Able to remain calm under pressure
- Excellent problem-solving skills
- A desire to contribute to constantly improving our service
- Ability to work at speed on multiple projects, accurately

The Client

Our client is an award winning online supplier, supplying a wide range of customer from small businesses through to blue chip companies. They are a dynamic company who value their staff and adopt new ideas, allowing their staff to make a real difference and be part of a team. They are now looking for a Customer Service/Account Manager to join their successful team in Trafford Park.

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website **************** and follow us on LinkedIn.

This job was originally posted as

Similar jobs

Similar jobs