Technical Support Engineer

E3 Recruitment
14 Apr 2018
22 Apr 2018
Contract Type
Full Time

Technical Support Engineer

Salary: Circa £27,000

Division: Service

Location: Leeds, West Yorkshire

Hours: Monday to Thursday 8:45am-5:15pm & Friday 8:45am-4:15pm.

The candidate should be willing to work outside of these hours when required.

An exciting opportunity has arisen with our client for a Technical Support Engineer to join their ever expanding Service department. They are a market leading manufactuer of bespoke products. Due to an internal promotion they are now looking to recruit a dyamic individual to enhance the already excellent relationship that they have with their customers.

The role will involve:
* Providing technical advice via telephone or email to customers or field engineers, including live fault finding.
* Providing technical advice to the in-house panel wiring department, including issuing of wiring diagrams.
* Discussing various product related issues with customers and arranging engineer visits.
* Creating quotes for customers and contractors for repairs and upgrades.
* Creating the bespoke O&M manuals for new and existing products.
* Providing RAMS to customers when required.
* Assisting the R&D department with ongoing project development and implementing design changes.
* Assisting with the department's administration when required.

The successful candidate will:
* Be electrically proficient with practical experience of problem solving principles.
* Be able to think ''outside the box'' to provide solutions to customers problems.
* Have an understanding of mechanical engineering techniques.
* A methodical approach to task management.
* Enjoy working as part of a team to achieve departmental success.

Company pension scheme where employer contributions are set at 5%.
32 days annual leave (including Bank Holidays) plus an additional Birthday holiday.
Annual Company-wide tax-free Employee Ownership Bonus scheme (non-guaranteed).

If you think that you are suitable for this role then please click "apply" or contact Alison Bell at E3 Recruitment on ************ or email your CV

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